Membership
Questions about joining, eligibility, member expectations or association participation.
Membership information →Contact
Contact the BC Limousine Association
Questions about membership, an operator, industry policy or professional limousine service? Start here and we will point you toward the right association or official resource.
How can we help?
Start with the reason you are contacting BCLA
Choosing the right path helps us point you to association information, a member process or the appropriate government resource without sending you in circles.
Operator & industry issue
Share a common operating concern, policy issue or topic that may affect professional operators.
Industry advocacy →Consumer concern
Ask whether a company is a BCLA member or where to take a concern about limousine service.
How concerns are handled →Media & stakeholder inquiry
For general industry information, association matters or requests from public-sector stakeholders.
Send an inquiry →
Send BCLA a message
Give us enough context to route it properly
Include the company name when your question concerns an operator. For a consumer concern, the service date and a short description are usually enough for an initial review. Please do not send payment-card numbers, passport information or other unnecessary sensitive information.
Consumer concerns
If you have a problem with a limousine operator
A simple sequence usually gets the question to the right place faster.
Contact the operator first
Give the company a reasonable opportunity to understand and respond to the issue. Keep the booking confirmation, receipt and relevant messages.
Ask BCLA about membership
Send us the operator's business name if you want to know whether the company is a BCLA member.
If the operator is a member
BCLA may review the concern and, when appropriate, help open communication between the customer and member company. The association does not adjudicate legal claims or guarantee a result.
Use the official complaint route when needed
Safety, licensing, enforcement or other regulatory matters should be taken to the appropriate provincial authority. The Passenger Transportation Board publishes guidance on rights, safety and complaints.
Before contacting us
A few details make the response more useful
For membership questions, include the company name and operating region. For an industry issue, identify the rule or process involved. For a consumer concern, include the operator name, service date and a short factual summary.
Do includeCompany name, date, booking reference if useful, and a concise description.
Do not includeFull card numbers, passwords, government ID numbers or unrelated sensitive personal information.